Customer Service

Please enter the order number found on the CE sticker (see diagram)* More information If you do not have an order number, please attach an image of the CE sticker/ QR code that is located on the door sash near the top hinge (see diagram).

If you purchased your Pirnar door before 2011 then simply enter: PPR 2010 – 01234

Full Name*

Address*

Postal code*

City*

Mobile phone number of contact person*

E-mail address of contact person*

Has your Pirnar sales partner already conducted an on-site inspection of the built-in door since the problem first arose?* Yes     No

Has construction work already been completed and you are now living in the house?* Yes     No

Please indicate the problem area* -- select -- Problem with the fingerprint scanner Keyboard Door lock Installation Sealing Difficulty with opening or closing Glazing Other

Please describe the problem*

Attach image or video

Privacy statement*

Your personal information will be used for the sole purpose of fulfiling our contractual and after-sales obligations to you (e.g.: service) and we will only keep it until the end of our mutually agreed warranty period.

SUBMIT FORM